Technical Support
If you encounter any issues or need assistance while using the INBULK platform, our technical support team is here to help. This guide explains how to submit a support request and get in touch with our team.
π 1. Overview
When to Contact Support
Reach out to technical support when you:
- π Encounter a bug or unexpected behavior on the platform
- π Cannot access your account or have login issues
- π Need help with document verification or company setup
- π³ Have questions about payments or financial operations
- π Experience issues with logistics or delivery features
- β Have any other questions that arenβt covered in the documentation
How to Access Support
- Navigate to the Support page from the platform menu
- You can also reach support from the password recovery page if youβre locked out of your account
π 2. Submitting a Support Request
Support Request Form
The support page provides a simple form to describe your issue and submit it to our team.
Required Fields
| Field | Description |
|---|---|
| π€ Name | Your full name |
| π§ Email | Your email address for receiving the response |
| π± Phone | Your phone number with country code |
| π¬ Message | Detailed description of your issue or question |
Step-by-Step
- Go to the Support page
- Fill in your Name
- Enter your Email address
- Enter your Phone number (with country code, e.g.,
+380...) - Describe your issue in the Message field β be as specific as possible
- Click βSendβ to submit your request
π‘ Tip: The more details you provide in your message, the faster our team can help. Include:
- What you were trying to do
- What happened instead
- Any error messages you saw
- Which page or feature was affected
β 3. After Submitting
Confirmation
After successfully submitting your request:
- A success screen appears with a checkmark icon
- Youβll see a βRequest Acceptedβ confirmation message
- A βBack to Homeβ button is available to return to the main page
- The form clears so you can submit another request if needed
Response Time
Our support team will review your request and respond via the email address you provided. Response times may vary based on the complexity of the issue.
β οΈ Important: Make sure your email address is correct β all responses will be sent to the email you provided in the form.
π± 4. Other Ways to Contact Us
In addition to the support form, you can reach us through:
| Channel | Contact |
|---|---|
| π§ Email | [email protected] |
| π Website | inbulk.comΒ |
| π¬ Telegram | @inbulk_supportΒ |
π‘ Tip: For urgent issues, reach out via Telegram for the fastest response.
π‘ Tips and Possible Errors
Tips
- β Check the documentation first β your question might already be answered
- β Include screenshots or specific error messages in your support request
- β Provide your company name and EDRPOU code if the issue is related to company settings
- β Use the same email you registered with on the platform for faster identification
- β For account access issues, try the password recovery process first
β οΈ Possible Errors
| Error | Cause | How to Fix |
|---|---|---|
| Form wonβt submit | Required fields are empty | Fill in all required fields (Name, Email, Phone, Message) |
| Invalid email format | Email address is incorrectly formatted | Check your email address for typos |
| Invalid phone number | Phone number format is incorrect | Enter the phone with country code (e.g., +380β¦) |
| βRequest failedβ | Network or server error | Check internet connection and try again |
π― Summary
After reading this guide, you know how to:
β Access the technical support page on the platform
β Submit a support request with all necessary details
β Contact support through alternative channels (email, Telegram)
β Provide the right information for a faster resolution
Our support team is committed to helping you resolve any issues quickly so you can continue working effectively on the INBULK platform.